These Terms and Conditions set out the basis on which Cleaners Haringey provides cleaning services to customers. By booking or using any of our services, you agree to be bound by these terms. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
1.1 Company means Cleaners Haringey, the provider of cleaning services.
1.2 Customer means the individual or business who books or receives cleaning services from the Company.
1.3 Services means domestic or commercial cleaning and any related tasks provided by the Company as agreed at the time of booking.
1.4 Premises means the property or location where the Services are to be provided.
1.5 Cleaner means any individual engaged by the Company to perform the Services.
1.6 Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.
2.1 The Company offers cleaning services within its operational service area, including properties in and around the London Borough of Haringey, subject to availability.
2.2 The specific scope of the Services, including the type of cleaning, duration, frequency, and any special requirements, will be agreed at the time of booking.
2.3 The Company reserves the right to decline or discontinue Services where the Premises are unsafe, inaccessible, or where the Customer's instructions are unreasonable, unsafe, or contrary to these Terms and Conditions.
2.4 Services do not include tasks that may pose health and safety risks or require specialist qualifications, such as work at height beyond normal step ladders, heavy lifting, pest control, or the handling of hazardous materials.
3.1 Customers may request a booking by contacting the Company through its accepted communication channels as advertised from time to time.
3.2 All bookings are subject to acceptance by the Company. A booking is only confirmed when the Company has provided written or electronic confirmation specifying the date, time, and nature of the Services.
3.3 The Customer is responsible for providing accurate and complete information at the time of booking, including the full address of the Premises, access instructions, parking information, and a clear description of the required Services.
3.4 The Company may request additional information or photographs to assess the condition and size of the Premises before confirming the booking.
3.5 Any variations to the agreed Services, including changes in date, time, duration, or scope, are subject to the Company's approval and may result in a revised price.
4.1 The Customer must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time.
4.2 If keys or access codes are provided, the Customer is responsible for ensuring they are correct and that the Cleaner can enter without delay. The Company accepts no liability for inability to access the Premises arising from incorrect or incomplete access details.
4.3 If the Cleaner is unable to gain access or is turned away at the agreed time, this may be treated as a late cancellation and the Company may charge a cancellation fee in accordance with these Terms and Conditions.
4.4 The Customer must ensure that the Premises are in a condition suitable for cleaning, including adequate lighting, running water, and electricity.
5.1 The Customer agrees to provide a safe working environment for the Cleaner, free of hazards, and to inform the Company in advance of any known risks at the Premises.
5.2 The Customer must secure any valuable, fragile, or irreplaceable items before the start of the Service. The Company recommends that cash, jewellery, important documents, artworks, and other valuables are safely stored.
5.3 The Customer must not request the Cleaner to undertake any illegal activity, tasks outside the agreed scope of Services, or any work that may place the Cleaner at risk.
5.4 The Customer must treat the Cleaner with respect and must not engage in any form of harassment, abuse, or discriminatory behaviour. The Company reserves the right to withdraw Services where such behaviour occurs.
6.1 The price for the Services will be confirmed at the time of booking, based on the information provided by the Customer, and may be calculated on an hourly or fixed-fee basis.
6.2 The Company reserves the right to adjust the price if the actual condition or size of the Premises is materially different from the description provided at the time of booking, or if additional work is requested.
6.3 Payment terms, including accepted methods of payment and due dates, will be communicated to the Customer during the booking process.
6.4 Unless otherwise agreed, payment is due on or before the day the Services are provided. For recurring Services, payment terms may be set on a weekly, fortnightly, or monthly basis.
6.5 If payment is not received by the due date, the Company reserves the right to suspend or cancel further Services and may charge interest on overdue amounts in accordance with applicable UK law.
6.6 Where applicable, prices are inclusive or exclusive of VAT as stated at the time of booking. The Customer is responsible for any applicable taxes or charges imposed by law.
7.1 The Customer may cancel or reschedule a booking by providing notice to the Company. Minimum notice periods will be specified by the Company during the booking process.
7.2 If the Customer cancels or reschedules a booking with insufficient notice, the Company may charge a cancellation fee, which may be up to the full cost of the scheduled Service.
7.3 If the Cleaner attends the Premises and is unable to gain access, or the Customer is not present where required, this may be treated as a late cancellation and a charge may be applied.
7.4 The Company may cancel or reschedule a booking where necessary due to circumstances beyond its reasonable control, including illness, transport disruption, severe weather, or operational issues. In such cases, the Company will use reasonable efforts to offer an alternative appointment.
7.5 The Company is not liable for any loss or inconvenience arising from a cancellation or rescheduling, other than refunding any pre-paid amounts for Services not delivered, where applicable.
8.1 The Company aims to provide Services with reasonable skill and care, consistent with satisfactory industry standards for cleaning services.
8.2 If the Customer is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible and, in any event, within a reasonable time after completion of the Service.
8.3 Where a complaint is justified and directly related to the quality of the cleaning performed, the Company may, at its sole discretion, offer a re-clean of the affected area or an appropriate partial refund.
8.4 The Customer must provide reasonable access and opportunity for the Company to inspect and, if appropriate, rectify any issues raised.
9.1 While the Company takes reasonable care in providing the Services, the Customer acknowledges that minor wear and tear or accidental disturbance of items may occur during cleaning.
9.2 The Company shall not be liable for normal wear and tear, pre-existing damage, or defects in the Premises, fixtures, fittings, or items cleaned.
9.3 The Company shall not be responsible for any loss or damage arising from the failure of equipment or materials supplied by the Customer, including vacuum cleaners, mops, or chemicals.
9.4 The Company does not accept liability for any loss of cash, jewellery, or other valuables that have not been securely stored prior to the Service. The Customer is responsible for ensuring such items are safely put away.
9.5 The Company's total liability in respect of any claim arising under or in connection with the Contract, whether in contract, tort, or otherwise, shall be limited to the amount paid by the Customer for the specific Service giving rise to the claim.
9.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
10.1 The Company maintains insurance cover appropriate to its operations, in accordance with UK requirements.
10.2 The Customer may request details of the Company's insurance cover. Insurance claims, where applicable, will be managed in line with the insurer's terms and conditions.
11.1 The Company complies with applicable health and safety legislation and expects Customers to do the same in relation to the Premises.
11.2 The Company will not handle hazardous substances, including certain chemicals, biological waste, or sharp medical waste such as needles, unless expressly agreed and appropriately risk-assessed.
11.3 The Customer is responsible for segregating and disposing of household and commercial waste in accordance with local and national waste regulations. The Company will place waste in designated bins at the Premises but is not a licensed waste carrier and will not remove waste from the site unless expressly agreed and compliant with regulations.
11.4 The Cleaner may decline to proceed with parts of the Service if conditions are unsanitary or present health risks. In such cases, the Company may treat the visit as a full or partial chargeable booking.
12.1 Unless otherwise agreed, the Company will provide standard cleaning products and equipment suitable for general cleaning tasks.
12.2 If the Customer requests the use of their own products or equipment, the Company accepts no responsibility for any damage or reduced cleaning performance resulting from those products or equipment.
12.3 The Customer must inform the Company of any surfaces or materials at the Premises that require special treatment or cleaning methods to avoid damage.
13.1 The Company collects and processes personal data about Customers only to the extent necessary to provide the Services, manage bookings, and comply with legal obligations.
13.2 Personal data is handled in accordance with applicable UK data protection laws. The Company uses appropriate measures to protect personal information against unauthorised access or disclosure.
13.3 The Customer has the right to request access to, correction of, or deletion of their personal data, subject to legal and contractual limitations.
14.1 The Company shall not be liable for any delay in or failure to perform its obligations under the Contract where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruptions, or public health emergencies.
14.2 In such circumstances, the Company may suspend the Services for the duration of the event or cancel the affected booking without liability, other than refunding any pre-paid amounts for Services not delivered where appropriate.
15.1 For regular or recurring cleaning arrangements, either party may terminate the Contract by giving reasonable prior notice, as specified at the time of booking or in subsequent correspondence.
15.2 The Company may terminate the Contract with immediate effect where the Customer persistently fails to make payments on time, breaches these Terms and Conditions, or behaves in an abusive or threatening manner towards the Cleaner or Company representatives.
16.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to any new or renewed bookings.
16.2 Where changes materially affect existing ongoing Services, the Company will provide reasonable notice to the Customer. Continued use of the Services after such notice will constitute acceptance of the updated terms.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.
18.4 These Terms and Conditions, together with the details confirmed at the time of booking, represent the entire agreement between the Company and the Customer in relation to the Services.
Hire our cleaners Haringey and find out how useful we can be to you and how affordable and cheap our prices are.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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