This Privacy Policy explains how Cleaners Haringey collects, uses, stores and protects personal data relating to customers in the Haringey area. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Cleaners Haringey customers in our service area, whether you contact us online, by post or in person.
Cleaners Haringey is a domestic and commercial cleaning service provider operating in the Haringey area. For the purposes of data protection legislation, Cleaners Haringey is the data controller of the personal data described in this Privacy Policy. This means we are responsible for deciding how we hold and use personal data about you and for ensuring that such use complies with the law.
This Privacy Policy covers all personal data that we collect from or about customers, prospective customers and individuals who contact us in relation to our services in Haringey.
We may collect and process the following categories of personal data:
Identification and contact details, such as your name, address, service address, and communication details you choose to provide when making an enquiry or booking.
Service and booking information, such as details of the cleaning services you request, dates and times of appointments, property access instructions you choose to provide, and notes relevant to the completion of the service.
Payment and transaction details, including information necessary to process payments for services and records of invoices and transactions. We do not store full payment card details when payments are processed through secure third-party payment providers.
Communication records, including enquiries, complaints, feedback and any correspondence between you and Cleaners Haringey, for example emails or notes of telephone conversations.
Technical and usage data, where applicable, such as information about how you interact with our website or online booking tools, including device information and basic analytics data, collected through essential and analytics technologies where permitted by law.
We may collect personal data directly from you when you contact us to request information, obtain a quote or book a cleaning service, when you communicate with us about an existing booking, or when you give us feedback.
We may collect data indirectly through service providers who assist us with bookings, payment processing or customer management. In such cases, the provider passes relevant information to us so that we can manage your booking and deliver our services.
We only process your personal data where we have a lawful basis to do so. Depending on the specific activity, we may rely on one or more of the following lawful bases:
Contract: We process your personal data when it is necessary to enter into or perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing quotes or responding to booking enquiries, and fulfilling bookings for cleaning services.
Legal obligation: We process certain data where it is necessary for compliance with our legal obligations, for example maintaining proper accounting records and complying with tax and regulatory requirements.
Legitimate interests: We process personal data where necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This may include managing customer relationships, improving our services, ensuring the security of our operations and asserting or defending legal claims.
Consent: In limited circumstances, we may rely on your consent, for example where we wish to send you certain types of marketing communications that are not based on our legitimate interests. Where we rely on consent, you have the right to withdraw it at any time.
We may use your personal data for the following purposes:
To provide cleaning services, including handling booking requests, scheduling and carrying out cleaning appointments, managing any changes to bookings and communicating with you about the services you have requested.
To manage our relationship with you, including responding to your enquiries, handling complaints, obtaining feedback and keeping records of our interactions.
To process payments and maintain financial and accounting records, including issuing invoices, confirming payment status and fulfilling our tax and reporting obligations.
To operate, evaluate and improve our services, including monitoring service quality, training staff and developing new offerings based on customer feedback and service history.
To protect our business and our customers, including maintaining the security and integrity of our systems, preventing and detecting fraud or misuse, and asserting or defending legal rights.
To send marketing communications about our services where lawful, and always with the ability for you to opt out at any time.
We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy, and only to the extent permitted by law. These third parties act either as independent controllers or as data processors on our behalf.
We may share personal data with service providers who act as data processors and who provide services such as booking platforms, customer relationship management tools, payment processing, accounting support, IT hosting, website analytics and system maintenance. These providers are contractually required to process your data only on our instructions, to keep it secure and to comply with data protection law.
We may also share data with professional advisers, such as accountants and legal advisers, where necessary to obtain professional advice or to protect our legal rights, and with regulatory or law enforcement authorities where we are under a legal obligation to do so.
We do not sell your personal data. Any sharing of data is carried out strictly for operational, legal or security purposes, as described above.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. The appropriate retention period depends on the nature of the data and the reason we hold it.
Service and booking records are typically retained for a period consistent with contractual limitation periods and our regulatory obligations, in order to handle any queries, complaints or legal claims that may arise after the service has been provided.
Financial and transaction records are retained for the period required under applicable tax and accounting laws.
Where we rely on consent for marketing communications, we generally retain your contact details for marketing until you opt out or withdraw your consent, after which we will cease such communications and may retain limited information on your preference to ensure it is respected.
When we no longer need your personal data, we will securely delete or anonymise it in accordance with our data retention procedures.
Some of our service providers may operate outside the United Kingdom or the European Economic Area. Where your personal data is transferred outside these regions, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, such as using standard contractual clauses or relying on other lawful transfer mechanisms.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, restricted access to personal data, staff training and regular review of our information security practices.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
The right of access: You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, along with information about how we use it.
The right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis for retaining it.
The right to restrict processing: You may request that we restrict our processing of your personal data in certain situations, for example while we verify the accuracy of the data or consider an objection you have raised.
The right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object at any time to the use of your data for direct marketing.
The right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to transmit it to another controller.
The right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any changes will apply from the date we publish the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Hire our cleaners Haringey and find out how useful we can be to you and how affordable and cheap our prices are.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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