Privacy Policy - Cleaners Haringey

This Privacy Policy explains how Cleaners Haringey collects, uses, stores, shares, and protects personal data. It applies to all Cleaners Haringey customers in the area, including individuals who request a quote, book a service, communicate with us, or receive cleaning services. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cleaners Haringey provides cleaning services to residential and commercial customers in the Haringey area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect and process for our own business purposes. This means we decide why and how your personal data is used.

2. Personal Data We Collect

We collect only the information that is necessary to provide our services, manage our business, and meet legal obligations. The data we may collect includes:

• Identity data such as your name and title.
• Contact data such as your address, email address, and telephone number.
• Service data such as property details, preferred cleaning schedule, special instructions, and service history.
• Payment data such as billing details and payment confirmation records.
• Communication data such as messages, enquiries, complaints, and feedback.
• Technical data such as IP address, browser type, device information, and cookie-related data if you interact with our online systems.
• Transaction data such as bookings, invoices, service dates, and payment status.

We do not intentionally collect special category data unless it is necessary and you have chosen to provide it, for example where information about allergies or access needs is relevant to the safe delivery of services. Where such data is processed, we do so only with appropriate safeguards and, where required, your explicit consent or another lawful basis permitted by law.

3. How We Collect Your Data

We may collect personal data directly from you when you:

• request a quote or make a booking;
• contact us by phone, email, or other communication methods;
• provide instructions for a cleaning service;
• make a payment or request an invoice;
• submit feedback or a complaint;
• use our website or online enquiry tools, where applicable.

We may also receive data from third parties where necessary for the provision of services, such as payment providers, property managers, or referral partners, but only where they are permitted to share the information with us.

4. How We Use Personal Data

We use personal data for the following purposes:

• to provide quotes and manage bookings;
• to deliver cleaning services at the correct time and location;
• to communicate with customers about services, schedules, and service changes;
• to process payments, issue invoices, and maintain financial records;
• to respond to queries, complaints, and support requests;
• to improve our services, customer experience, and internal processes;
• to meet legal, accounting, and regulatory requirements;
• to protect our business from fraud, misuse, or security incidents.

We will only use your personal data for the purposes for which it was collected, unless we reasonably determine that we need to use it for another compatible purpose and the law allows this.

5. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing personal data. Depending on the context, Cleaners Haringey relies on one or more of the following lawful bases:

Contract

We process your personal data where it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes preparing quotes, confirming bookings, carrying out cleaning services, and managing payment arrangements.

Legal Obligation

We process certain information where necessary to comply with legal obligations, such as tax, accounting, record-keeping, and regulatory requirements.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include improving our services, managing customer relationships, preventing fraud, maintaining security, and handling service quality issues.

Consent

In limited circumstances, we may rely on your consent, for example where we need to process optional information or send certain marketing communications. Where consent is used, you have the right to withdraw it at any time.

6. Sharing Your Data and Processors

We do not sell your personal data. However, we may share it with trusted third parties when necessary for service delivery, business operations, or legal compliance. These third parties act either as independent controllers or as processors acting on our behalf. Processors only handle personal data according to our instructions and are required to keep it secure.

Examples of processors and service providers may include:

• payment processors that handle card or online payments;
• booking and scheduling systems used to manage appointments;
• IT and cloud storage providers that host emails, files, or business records;
• accounting providers that help with financial administration;
• customer support tools used to manage enquiries and communications;
• professional advisers such as lawyers, insurers, or accountants where necessary.

We may also disclose data if required by law, to enforce our rights, or to protect the safety of our customers, staff, or property. If data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place to protect your personal data.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting, and reporting obligations. The retention period depends on the type of data and the reason for processing.

• Booking and service records are kept for the duration of the customer relationship and for a reasonable period afterward.
• Financial and tax records are kept for the period required by applicable law.
• Correspondence and complaint records are retained for as long as needed to resolve the matter and maintain accurate business records.
• Marketing preferences are kept until you opt out or withdraw consent.

When personal data is no longer needed, we will securely delete, anonymise, or archive it in line with our retention practices.

8. Security of Your Data

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and limited permissions for processors. While no system can be guaranteed to be completely secure, we work to maintain an appropriate level of protection for the data we hold.

9. Your Rights

Under data protection law, you have rights regarding the personal data we hold about you. These rights may be subject to legal exceptions and limitations. They include:

• Right of access – to request a copy of your personal data and information about how we use it.
• Right to rectification – to ask us to correct inaccurate or incomplete data.
• Right to erasure – to request deletion of your data in certain circumstances.
• Right to restriction – to ask us to limit how we use your data in certain situations.
• Right to data portability – to receive certain data in a structured, commonly used format where applicable.
• Right to object – to object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how your data has been handled. We encourage you to contact us first so we can try to resolve any concern promptly and fairly.

10. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children unless it is necessary in connection with a household service and only where it is provided by an adult customer. If we learn that we have collected data from a child unlawfully, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or how we process personal data. Any changes will take effect when the revised policy is made available. We encourage customers to review this policy periodically so they remain informed about how their data is used.

12. Summary of Our Commitment

Cleaners Haringey is committed to respecting your privacy and protecting your personal data. We collect only what we need, use it for clear and lawful purposes, retain it for appropriate periods, and limit access to trusted processors who support our operations. We aim to be transparent, accountable, and respectful of your rights at every stage of the customer relationship.

By using our services, making an enquiry, or providing your information, you acknowledge that this Privacy Policy applies to you as a customer in the Haringey area.